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Securities Services – Client Solutions Manager – Associate

JPMorgan Chase
Tampa, USA
Full-time
Manager
Onsite
Discovered 2 weeks ago

Full Job Posting

Job responsibilities:

  • Lead execution of key implementation projects, managing resources across multiple locations and disciplines
  • Drive client requirements gathering, propose and influence target solutions
  • Collaborate with internal partners to design, document, and secure sign-off on scope and solutions
  • Develop and manage project delivery plans
  • Facilitate negotiation of client legal agreements
  • Execute plans with robust governance and reporting
  • Actively mitigate and manage project risk, coordinate timely resolution of issues
  • Manage scope containment and change management
  • Motivate virtual teams across locations and disciplines
  • Conduct post-implementation and production satisfaction reviews
  • Prioritize, track, and report on all projects in the pipeline
  • Ensure compliance with all controls and procedures
  • Own project communication to internal and external stakeholders
  • Deliver high levels of internal and external client satisfaction
  • Contribute strategies for excellent client experience
  • Drive internal team and department-wide initiatives
  • Influence senior executives at key clients

Required qualifications, capabilities, and skills:

  • Working knowledge of Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Services, Private Funds Services, Investment Analytics, Compliance, ETFs, IMOS, Trading Services, Prime Custody, Fusion)
  • Project and program management skills
  • Highly structured and methodical execution
  • Clear, articulate, and concise communication
  • Client-facing skills
  • Ability to influence and collaborate with multiple internal disciplines
  • Presentation skills
  • Risk identification and resolution
  • Ability to systematically remove ambiguity
  • Relationship skills—integrity, intelligence, problem solving
  • Ability to work well in an evolving environment

Preferred qualifications, capabilities, and skills:

  • Bachelor’s degree
  • 3+ years in Financial Services, particularly Securities Servicing
  • 2+ years in a client-facing project management role or commensurate experience

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