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Sector Manager
Maharah Human Resources
Riyadh, KSA
Full-time
Senior
Onsite
Discovered 1 weeks ago
Operations managementOperational planningClient and account managementKPI and performance monitoringService delivery managementTeam leadership
Role Overview
The Sector Manager leads day-to-day operations, manages key client relationships, and ensures service quality and customer satisfaction.
Key Skills for This Role
Operations managementOperational planningClient and account managementKPI and performance monitoringService delivery managementTeam leadership
Full Job Posting
Role overview
The Sector Manager leads day-to-day operations, manages key client relationships, and ensures service quality and customer satisfaction.
Responsibilities
- Develop and execute operational plans to achieve business objectives.
- Manage long-term key client relationships and support growth through retention and new business opportunities.
- Monitor operational performance, KPIs, and service delivery; address client concerns and coordinate resolution of operational issues.
- Oversee team performance, training, and development.
- Monitor financial collections and outstanding client accounts.
- Ensure operational activities comply with applicable policies and regulations.
- Prepare periodic performance reports and recommendations for management.
Qualifications and experience
- Bachelor's degree in Business Administration or a related field.
- 4–7 years of experience in operations management.
- Strong client/account management, leadership, communication, and problem-solving skills.
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