Second Line Analyst - Application Packaging

What you’ll do

• Responsible for communication and interaction with identified business users.
• Update of all assigned records in the workflow tool
• Import of packaged application into SCCM
• Creation of AD groups ready for deployment
• Test deployment from SCCM (OAT)
• Escalation of issues to the team lead/local management
• Investigation of possible application dependencies and escalation to technical authority
• Troubleshooting of application error messages during installation What you’ll need
• Must be able to undertake SC clearance
• Customer facing experience
• Office365 experience
• Basic knowledge of the Application Logistics Lifecycle
• General Windows support and configuration experience
• Good Communication skills, written and verbal.
• Knowledge of MSI and/or App-V technologies
• Basic knowledge of VBScript
• Knowledge of SCCM – importing applications, collections and advertisements
• Group Policy and local permission setting knowledge
• Ability to troubleshoot application error messages and diagnose the fault
• Ability to undertake complex multi-layered application dependency investigation About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter