Scrum Master

As a Scrum Master, you will lead and support multiple Scrum teams responsible for delivering solutions on the ServiceNow platform. The teams focus on maximizing the use of Out-of-the-Box (OOTB) ServiceNow capabilities, minimizing customizations, and delivering seamless integrations with internal and external systems.

You will act as a servant leader, facilitator, coach, and change agent, enabling teams to deliver high-quality business value while continuously improving Agile maturity, team performance, and delivery predictability. You will foster a culture of collaboration, transparency, accountability, and continuous improvement while ensuring adherence to Scrum and Agile principles.

Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, Retrospectives, Backlog Refinement, and Scrum of Scrums (SoS).

Support teams in achieving Sprint Goals and delivering high-quality increments aligned with the Definition of Done (DoD).

Promote Agile values, principles, and continuous improvement practices.

Coach and mentor teams to become self-organized and high-performing.

Foster collaboration, accountability, transparency, and a culture of continuous learning.

Remove impediments and facilitate resolution of conflicts and delivery challenges.

Support Product Owners in Product Goal definition, backlog management, and prioritization.

Ensure backlog items are clear, refined, and well understood by the team.

Facilitate effective collaboration between teams, stakeholders, and business partners.

Monitor and report Agile metrics and derive meaningful actions to improve performance and delivery predictability.

Drive retrospective actions and improvement initiatives.