Scheduler, YM CARE Center

Overview

Required Skills and Abilities

• 1. Outstanding interpersonal skills. Extraordinary customer service skills with ability to professionally and effectively interact with all members of the patients care team (including but not limited to the patient, parent, primary care provider, etc.). Demonstrated actions as a caring and motivated team player. 2. Demonstrated ability to handle heavy phone volume. Ability to exercise initiative and use sound independent judgment and critical thinking skills to effectively and appropriately manage patient/caller interactions. Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource. 3. Strong organizational skills with a proven ability to pay attention to detail. Ability to perform a variety of routine job tasks to meet occasional conflicting demands, time pressures, deadlines, or emergencies. 4. Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations. 5. Proven record of exemplary attendance, punctuality, and reliability. Preferred Skills and Abilities
• 1. Proven experience scheduling in a high-volume healthcare related call center/medical practice.
• 2. Comprehensive knowledge of medical terminology.
• 3. EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills.
• 4. Proven experience using an electronic medical record system and multi-line telephones. Proven experience with ACD lines, and call queues.
• 5. Spanish speaking.

Background Check Requirements

• All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

• Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

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