SAP Senior SD/CRM/CAR Consultant | Retail
Lead the implementation and optimization of SAP SD, CRM, and CAR solutions, focusing on retail processes, customer engagement, and data-driven decision-making.
Skills
About This Role
Overview
Leverage your expertise and join a pioneering team in the retail industry, focused on delivering top-tier analytics and data solutions.
The SAP Senior SD/CRM/CAR Consultant will lead the implementation, optimization, and support of SAP solutions within the Sales and Distribution (SD), Customer Relationship Management (CRM), and Customer Activity Repository (CAR) modules.
They will work closely with cross-functional teams to ensure that retail business processes are optimized, with a focus on customer engagement, sales efficiency, and data-driven decision-making.
Key Accountabilities
Lead the design, configuration, and implementation of SAP SD, CRM, and CAR solutions.
Gather and analyze business requirements and translate them into SAP solutions.
Optimize sales, order management, customer engagement, promotions, and retail business processes.
Configure and support SAP SD, CRM, and CAR modules to meet business needs.
Ensure seamless integration between SAP modules and external systems such as POS, eCommerce platforms, and third-party applications.
Manage data flow and real-time synchronization between SAP and integrated systems.
Provide ongoing system support, troubleshooting, and issue resolution.
Conduct and support User Acceptance Testing (UAT) activities.
Collaborate with business stakeholders to improve processes and maximize system utilization.
Deliver training and knowledge transfer sessions to business users.
Lead or participate in SAP implementation, enhancement, and optimization projects.
Ensure project deliverables are completed on time and meet business expectations.
Mentor junior consultants and support team development.
Maintain documentation for system configurations, processes, and enhancements.
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