SAP L2 SUPPORT ANALYST LOGISTICS

What you'll do

• Provide Level 2 functional support for SAP Logistics modules, including MM, SD, VMS, EWM, and related business processes. Analyze and resolve medium- and high-complexity incidents and service requests within agreed service levels. Identify recurring issues, perform root cause analysis, and drive problem management initiatives to improve system stability. Recommend and support continuous improvements to existing SAP business processes and operational procedures. Create and maintain functional documentation, knowledge articles, and training materials for end users and support teams. Develop functional specifications for enhancements, custom developments, reports, and data processing solutions. Execute functional testing activities and support user acceptance testing when required. Collaborate with project teams and business stakeholders to ensure a smooth transition of new solutions into support following project go-live activities. About you Bachelor’s degree or equivalent professional experience. SAP Logistics certification is desirable. Strong knowledge of SAP Logistics modules, including MM, SD, EWM, VMS, and related processes. Proven experience supporting and delivering SAP Logistics solutions in enterprise environments. Strong analytical and troubleshooting skills with the ability to resolve complex business and system issues. Experience working within SLA-driven support environments. Excellent communication skills in both Spanish and English. Ability to collaborate effectively with business users, technical teams, and project stakeholders. Opportunity for everyone At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.