SAP Case Management
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Key skills for this role
About the Role
Responsible for implementing and supporting SAP Case Management, requiring strong business process understanding, configuration skills, and integration awareness with third-part.
Key Skills for This Role
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Overview
The SAP Case Management Functional Consultant is responsible for supporting the implementation, configuration, testing, training, and post go-live support of SAP Case Management and related SAP solutions.
The role requires strong end-to-end business process understanding, integration awareness with other SAP modules and third-party applications, and the ability to translate business requirements into practical SAP functional solutions.
Duties
- and Responsibilities
- Implement SAP Case Management and NetWeaver Folder Management during implementation, enhancement, and support assignments.
- Gather, analyze, review, and validate business requirements with key business stakeholders and project teams.
- Prepare, review, and validate business process documentation and Blueprint / solution design documents.
- Configure SAP solutions based on approved business requirements and agreed solution design.
- Execute unit testing, system testing, integration testing, and support final user acceptance testing with business teams.
- Identify customization and development requirements and communicate them clearly to the technical / ABAP development team.
- Support workflow, forms, Fiori, integrations, and API-related functional requirements in coordination with technical teams.
- Prepare functional specifications, test scripts, issue logs, and user training materials as required.
- Deliver key user training and knowledge transfer during the project lifecycle.
- Prepare key user manuals and handover documentation for business and support teams.
- Monitor assigned scope, deliverables, and timelines to ensure project activities are completed as planned.
- Provide post go-live support, issue analysis, defect resolution coordination, and continuous improvement recommendations.
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