L3 Engineer
Skills
About This Role
Key Responsibilities
- Provide
- advanced (L2/L3) technical support
- for escalated hardware, software, and network issues
- Perform
- in-depth troubleshooting and root cause analysis (RCA)
- for recurring and critical incidents
- Manage and administer
Active Directory
- (user management, group policies, access control)
- Support and troubleshoot
Microsoft Office 365
- and related services (Exchange Online, Teams, SharePoint)
- Handle
- incident, problem, and change management
- as per ITIL practices
- Monitor system performance and ensure
- high availability and uptime
- Work on
- patching, system upgrades, and configuration management
- Collaborate with infrastructure, network, and security teams for issue resolution
- Maintain and improve
- documentation, SOPs, and knowledge base
- Support
- on-call rotations and critical incident management
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