SAP Analyst

Job Role

Responsibilities

• Manage incidents, service requests, changes, and problem tickets through ServiceNow.
• Gather HR business requirements and configure SAP SuccessFactors Employee Central.
• Troubleshoot issues, meet SLAs, and prepare Root Cause Analysis (RCA) for recurring problems.
• Manage employee master data, data uploads, corrections, and validations.
• Configure role-based permissions, business rules, workflows, and system notifications.
• Support integrations with SAP ERP, S/4HANA, payroll, and third-party systems.
• Develop reports, dashboards, and analytics using standard reporting applications.
• Conduct testing, UAT, end-user training, and system audits.
• Maintain technical documentation as per DACO standards and templates.
• Coordinate with HR users, IT teams, SAP support, and vendors for issue resolution.

Primary Skills

• SAP SuccessFactors Employee Central (EC).
• Employee Central configuration and administration.
• Incident, Problem, Change, and Service Request Management.
• HR master data management and data migration.
• Business Rules, Workflows, and Role-Based Permissions (RBP).
• Troubleshooting, RCA, and SLA management.

Secondary Skills

• SAP Integration Suite (CPI), APIs, OData, and Web Services.
• SAP ERP / S/4HANA and Payroll integrations.
• SuccessFactors reporting, dashboards, and analytics.
• Single Sign-On (SSO) and security configuration.
• Import/Export, MDF, and mass data uploads.
• UAT, testing, end-user training, and documentation.
• ServiceNow ticketing tool.
• HR data privacy and compliance.

Expectations

• Strong hands-on experience in supporting and configuring SuccessFactors Employee Central.
• Ability to resolve HR system issues within agreed SLAs.
• Experience in integrations, data management, security, and reporting.
• Good communication and stakeholder coordination skills.
• Ability to prepare RCA reports, maintain documentation, and implement long-term fixes.