Salesforce Technical Consultant and Project Manager (Salesforce Digital Transformation Center) – (Remote US)

Responsibilities:

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
• Manage the onboarding of new DTC customer project teams onto the platform.
• Manage the release calendar and coordinate DTC actions for customer application deployments.
• Manage daily O&M support activities.
• Manage license inventory, allocations, and renewal efforts.
• Manage platform ATO renewal assessments and mid-year changes.
• Co-lead DTC customer technical design reviews with Salesforce architects.
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets and then lead the implementations.
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.
• What you must bring:
• 5+ years of Project Management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility.
• 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role.
• Active Salesforce Certified Administrator certification (Provide Trailblazer profile link in resume)
• 3+ years of experience as a Salesforce Consultant or Administrator performing declarative (no-code) development in a medium-to-large enterprise Salesforce environment.
• 3+ years of experience coordinating deployments and managing CI/CD pipelines in the context of Salesforce and GitHub as source control.
• 1+ years of experience providing complex cost allocations, chargebacks and reporting, including for cloud consumption, licensing, and labor.
• Must be a US Citizenship or Permanent Resident (Greencard Holder) due to federal contract requirements.
• Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• What we would like you to have (Preferred):
• Active Salesforce Consultant and/or Architect certifications (provide Trailblazer profile link).
• 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture.
• 2+ Years supporting US Government clients and familiarity with Salesforce’s Public Sector Solutions.
• PMP Certification
• Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360.
• Basic understanding of Mulesoft capabilities and API-based integrations.
• Familiarity with OmniStudio, its components, and the use cases it supports.
• Basic understanding of Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned.
• Familiarity with Salesforce AppExchange utilities and peripheral services such as Docusign and Own.
• Basic understanding of supporting services such as MFA/SSO, networking, and encryption.
• Command presence and a sense of personal responsibility for mission accomplishment.
• Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations.
• Demonstrated critical thinking, attention to detail, problem solving skills, and the ability to produce polished and well-organized written deliverables.
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• Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
• Working at ICF
• We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
• We will consider for employment qualified applicants with arrest and conviction records.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
• Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
• At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
• However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
• Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
• The pay range for this position based on full-time employment is: