Salesforce System Specialist

About This Role

• The SYSTEMS SPECIALIST will focus on SALESFORCE and related enterprise business applications.
• Responsible for interacting directly with internal users on the daily administration and support on our business systems.
• You will work with the Business Technology team to manage change requests for operational improvements and/or strategic initiatives on our business systems.

Primary Responsibilities:

• Provide support and administration for Salesforce and other enterprise business applications.
• Implement and maintain Application customizations, perform maintenance, and manage reporting where applicable.
• Contribute to continuous efforts to improve internal system processes by helping identify and implement new business applications, enhancements, and system integrations.
• Identify opportunities to streamline manual work, improve reporting, and increase team productivity through thoughtful use of automation and AI-enabled tools.
• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure quality delivery of solutions.
• Stay up-to-date on platforms' development and enhancements to understand current functionality.
• Engage with IT Services, IT Operations, IT Infrastructure, and third-party vendors to develop solutions and resolve problems.
• Respond to user application issues and enhancements in accordance to defined SLAs.
• Assist with integrations across the landscape of Salesforce and related business applications, collaborating with internal resources and third-party vendors.
• Perform other related duties and responsibilities as needed.

Skills and Experience Required:

• Bachelor's degree in computer science, business, or related field and/or equivalent combination of education and experience.
• Overalll 5 years of experience implementing, configuring, and administering Salesforce.com (Sales Cloud preferred).
• Salesforce Certified Platform Administrator (Desired)
• Exposure to Financial Services Cloud, Certinia PSA, Agentforce and Data Cloud
• Experience building declarative automations using Salesforce Flow (Screen Flows, Record-Triggered Flows, Scheduled Flows, support of Workflows and Process Builder).
• Experience with administration of relevant business systems: Lucidchart, Smartsheet, OfficeSpace, SignIn Enterprise
• Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar platforms, with the judgment to use them responsibly to accelerate research, drafting, analysis, documentation, troubleshooting, and workflow design.
• Understanding of complex business processes and applications.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Project management experience with the ability to manage multiple projects at once, with good time management skills.
• Exposure to JIRA or similar project management software for tracking work items, sprints, and team collaboration.
• Experience working in an Agile development environment.
• Demonstrated ability to set proper time and resource expectations with stakeholders.
• Experience in process flow documentation strongly preferred.