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Salesforce Senior Solutions Architect - Field Service

Alithya Careers Site
Austin, USA
Full-time
Senior · 5+ years experience
Remote
Discovered Today
Salesforce

Full Job Posting

Qualifications

  • Keys to your success
  • Salesforce Field Service Consultant and Certified Service Cloud Consultant Certifications or equivalent hands-on expertise;
  • 5+ years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations;
  • Experience leading or contributing to multiple full lifecycle implementations, from discovery through deployment and support;
  • Hands-on Salesforce platform experience, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations;
  • Experience with Salesforce mobile solutions, offline use cases, and technician adoption;
  • Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch;
  • Experience working with Agile delivery methodologies and distributed development teams;
  • Experience in industries such as utilities, telecommunications, manufacturing, or equipment services;
  • Strong understanding of field service operations and industry best practices, including Scheduling and Optimization (ESO);
  • Proven ability to collaborate across teams and leadership levels to deliver projects on time and on budget.
  • Language skills
  • English: Proficient

Responsibilities

  • Your day-to-day
  • Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures;
  • Design end-to-end Salesforce Field Service solutions, including service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience;
  • Translate business requirements into solution designs, process flows, and implementation plans;
  • Develop user stories, acceptance criteria, and prioritized delivery backlogs that provide delivery teams with relevant, clear, and testable requirements;
  • Advise clients on configuration and customization choices, balancing immediate needs with long-term maintainability;
  • Guide integrations between Salesforce Field Service and systems such as CRM, ERP, inventory, billing, and customer service platforms;
  • Provide architectural guidance on security and visibility, data migration, reporting, and platform performance;
  • Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities where appropriate;
  • Support user acceptance testing (UAT), including test scenarios, test scripts, issue triage, and business signoff;
  • Support deployment, change management, user training, and post-launch improvement.

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