Salesforce Lead

Role overview

Architecture and delivery

• Lead design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud; Data Cloud experience is a strong plus.
• Translate business requirements into scalable Salesforce architecture and implementation strategies as the primary solution advisor to stakeholders.
• Provide technical leadership to developers, administrators, and integration teams across onshore and offshore delivery models.
• Oversee declarative and programmatic implementation using Apex, Triggers, LWCs, Batch Jobs, Platform Events, and Flows.
• Design integrations with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
• Lead optimization of Sales, Service, and customer engagement workflows.
• Drive Salesforce governance, best practices, code quality, and development standards.
• Align solutions with enterprise architecture and business strategy alongside enterprise architects, product owners, and cross-functional teams.

Team leadership and platform strategy

• Lead Agile delivery teams through sprint planning, backlog refinement, architecture reviews, and technical design sessions.
• Mentor Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.
• Guide Salesforce data architecture, migration strategies, and data governance.
• Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management; this experience is preferred.
• Participate in client workshops, solution discovery, and roadmap planning to define long-term Salesforce strategy.
• Drive Lightning Experience adoption and migration strategies where applicable.
• Ensure alignment with security, compliance, and Salesforce platform governance frameworks.

Experience and qualifications

• 10+ years of CRM and enterprise application experience, including 7+ years in Salesforce platform implementations.
• Strong expertise across Sales Cloud, Service Cloud, and Experience Cloud solution architecture.
• Deep knowledge of Apex, Triggers, Lightning Web Components, SOQL, Platform Events, and Salesforce Flows.
• Experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.
• Experience leading large-scale Salesforce implementations and transformation programs.
• Knowledge of Salesforce data model design, migration strategies, and data governance.
• Strong understanding of REST/SOAP APIs, middleware platforms, and event-driven architectures.
• Ability to lead distributed teams and manage complex delivery environments.
• Strong stakeholder management, client communication, presentation, and Agile delivery skills.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
• Salesforce CPQ experience is preferred; Data Cloud experience is a strong plus.
• Salesforce Application Architect or System Architect certifications are highly desirable.