Salesforce Business Process Analyst/Analyste des processus d'affaires

Mission

Key responsibilities

• Map current-state and future-state processes, identifying inefficiencies, bottlenecks, and gaps across the sales cycle.
• Analyze pipeline and client data to identify process or data breaks.
• Translate business requirements into clear functional specifications.
• Define and drive adoption of sales data governance for record ownership, data quality, and deduplication.
• Maintain and prioritize the process-improvement backlog with stakeholders.
• Lead discovery sessions, serve as the primary contact for process questions, and resolve or escalate issues.
• Create user guides and train sales staff on process changes.

Candidate requirements

• 2–4 years of experience as a Business Analyst, Sales Operations specialist, or Process Improvement specialist.
• Proficiency in BPMN and visual mapping tools.
• Strong foundational understanding of CRM structural concepts; Salesforce experience is a strong plus.
• Working knowledge of data ownership, data quality standards, and deduplication.
• Comfort analyzing sales data with advanced Excel or SQL.
• Fluent in English; strong communication and stakeholder management skills.

Benefits

• Group insurance benefits.
• Flexible working model.
• Employee Assistance Program.

Working language

• English, written and spoken, is used most of the time because colleagues, clients, and strategic suppliers are geographically dispersed.

About Nuvei

Recruitment process

• The recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.