Salesforce Business Analyst & Administrator

Abu Dhabi

Responsibilities

• Gather, analyse, and document business requirements from stakeholders and translate them into functional specifications and user stories.
• Perform hands-on Salesforce configuration including Flow Builder, custom objects, page layouts, validation rules, permission sets, profiles, and sharing rules.
• Manage day-to-day Salesforce administration including user management, roles, queues, reports, dashboards, and data maintenance.
• Work closely with development teams to support technical delivery, review solutions, and ensure alignment between business requirements and technical implementation.
• Demonstrate a solid understanding of Salesforce architecture, including data model, security model, integration patterns, and platform governance limits.
• Coordinate UAT activities, prepare test scenarios, and support release and change management processes.
• Prepare functional documentation, process flows, and configuration guides.
• Provide functional guidance and training to business users and ensure effective stakeholder communication.
• Support continuous improvement initiatives by identifying platform optimisation opportunities.
• Requied skills and experience
• 7+ years of experience in Salesforce Business Analysis and Administration roles.
• Proven hands-on experience with Salesforce configuration — Flow Builder, custom objects, validation rules, page layouts, permission sets, and sharing settings.
• Good understanding of Salesforce platform architecture, data modelling, and security model.
• Familiarity with Salesforce integration concepts including REST/SOAP APIs and Platform Events — ability to work effectively alongside developers on integration topics.
• Excellent communication, stakeholder management, and requirement gathering skills.
• Strong analytical and problem-solving abilities.
• Experience working in Agile, support, and project delivery environments.
• Ability to work independently and manage multiple priorities.

• Salesforce Certified Business Analyst

• Experience with HexaBPM Managed Package.
• Experience in Salesforce Functional Consultant .
• Exposure to Service Cloud or Experience Cloud.