Sales Systems Analyst

Role overview

Systems and process improvement

• Administer, configure, test, troubleshoot, and enhance CRM and related commercial applications.
• Gather and document requirements; coordinate enhancements with IT, vendors, and business stakeholders.
• Maintain system documentation, data definitions, user procedures, process documentation, and standard operating procedures.
• Analyze business processes and support automation and continuous improvement initiatives.

Reporting, innovation, and user support

• Support sales reports, dashboards, KPIs, Power BI, and other business intelligence solutions; validate data and analyze sales and customer information.
• Support AI, automation, and productivity-tool adoption, including pilots, training, and rollouts.
• Provide system support, develop user guides and training materials, train users, and promote data governance.

Required qualifications

• 2–5 years of experience in business systems, sales operations, business analysis, or a related role.
• Experience with CRM, ERP, or other business applications.
• Strong analytical and problem-solving abilities, communication, stakeholder management, attention to detail, and organizational skills.
• Proficiency with Microsoft Excel and reporting tools.

Preferred qualifications

• Experience with Microsoft Dynamics 365, Power BI, Microsoft Power Platform, or workflow automation tools.
• Familiarity with SQL or data analysis concepts; exposure to AI and productivity tools such as Microsoft Copilot.

Benefits

• Full-time, year-round employment with competitive rates and a comprehensive benefits package.
• Benefits include health coverage, life and disability insurance, an Employee Assistance Program, RRSP matching, paid time off, wellness programs, career development, employee discounts, and parking.