Sales Support Specialist

Every strong veterinary partnership starts with a great experience - and continues through responsive, dependable support.

At Gateway Services, we're North America's leading pet aftercare provider, partnering with more than 17,000 veterinary professionals across the United States and Canada. As a Sales Support Specialist, you'll help new and existing clinic partners start strong, stay connected and receive the service they expect from Gateway.

You'll work across Sales and Operations to support clinic integration, key accounts, customer retention and growth opportunities. If you're relationship-focused, commercially minded and energized by helping customers succeed, we'd love to hear from you.

Help onboard and strengthen veterinary partnerships

Build trusted relationships with clinics and key accounts

Work across Sales and Operations to solve customer challenges

Contribute to customer retention, account growth and service excellence

Gain broad exposure to account management and commercial operations

Comprehensive benefits package

Ongoing coaching, development and career growth

Meaningful work supporting veterinary professionals and pet families

Support the onboarding and integration of new veterinary clinics, creating a strong and consistent first experience with Gateway.

Build and maintain trusted relationships with key veterinary accounts by understanding their needs and providing prompt, knowledgeable support.

Conduct proactive customer outreach and follow through on questions, concerns, service issues and opportunities.

Partner closely with Operations to resolve service challenges and ensure customer commitments are delivered consistently.

Monitor account activity to identify retention risks, declining engagement and opportunities to strengthen or expand customer relationships.

Maintain accurate customer activity, follow-up and opportunity information in Gateway's CRM platform.

Prepare recurring and ad hoc sales reports and turn customer and account data into useful insights for the Sales team.

Stay informed about Gateway's services, customer needs and competitive activity to help position Gateway as the preferred pet aftercare partner.

Become a trusted resource for new and existing veterinary partners.

Help create consistent, responsive clinic onboarding experiences.

Build strong working relationships across Sales, Operations and Care Center teams.

Develop disciplined CRM, customer follow-up and reporting practices.

Contribute meaningfully to customer retention, satisfaction and commercial growth.

3+ years of account management, customer success, sales support or related B2B experience.

Proven ability to build and maintain strong customer relationships.

Strong consultative, communication and problem-solving skills.

Highly organized, proactive and disciplined about follow-through.

Comfortable using CRM technology, customer data and sales reporting.

Veterinary, healthcare, service, route-based or related industry experience is an asset.

Valid driver's license, reliable transportation and willingness to travel up to 60% as required.

You build trust quickly and genuinely enjoy helping customers succeed.

You take ownership of issues and follow through until they are resolved.

You combine strong customer service instincts with commercial awareness.

You notice customer risks and opportunities early and act on them.

You work well across Sales and Operations and manage competing priorities effectively.

You want to grow your career within a professional commercial organization.

We believe exceptional customer relationships deserve exceptional support. In addition to competitive compensation, you'll enjoy:

Medical, Dental and Vision coverage

401(k) Retirement Savings Plan with employer matching contributions

Company-paid Life Insurance and Long-Term Disability

Employee Assistance Program and Gateway CarePath

Health Savings Account option for eligible High Deductible Health Plan participants

Flexible Spending Accounts

Pet Insurance and voluntary insurance options

Paid vacation and company holidays

Company technology

You'll work at the intersection of Sales, Operations and customer experience - helping veterinary partners start strong, solving real service challenges and contributing directly to customer retention and growth.

Travel up to approximately 60% based on customer and business needs.

Frequent interaction with veterinary clinics, Sales partners, Operations teams and Care Center leadership.

Some weekend work may be required to support customer commitments, deadlines or industry events.

If you're looking for an opportunity to strengthen veterinary partnerships, help customers succeed and contribute to Gateway's growth, we'd love to meet you.

Join Gateway Services and help deliver the trusted experience our veterinary partners and the families they serve depend on.

Apply today.

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.