Sales Support Consultant - Outbound Sales

Reports to: Sales Head

Core responsibilities

• Conduct high‑volume outbound calling to leads supplied by the company (primary responsibility).
• Quickly qualify lead interest, capture key qualifying details, and ask discovery questions provided in the script/playbook.
• Book consultation calls/meetings and confirm schedules; manage reschedules and cancellations.
• Accurately update CRM after each call: outcome, notes, next steps and follow‑up dates.
• Hand over confirmed bookings to the student engagement team (Rachel or Lily) with complete notes and required documents.
• Work closely with the Sales Manager and teammates for coaching, troubleshooting difficult calls, and refining scripts.
• Perform one hour daily of email follow‑ups and CRM maintenance to ensure data hygiene and timely responses.
• KPIs & performance metrics (calling‑first)
• Daily calls attempted (target: 200+ outbound dials — role is high‑volume; final target set by manager).
• Daily talk time (total minutes on calls; target set by manager).
• Connect rate (connected calls ÷ attempts).
• Meetings scheduled / confirmed per day and per week.
• Qualified lead handovers to student engagement (count and quality).
• Conversion progression: meetings → consultations → paid enrolments (tracked by **Line Manager).**
• CRM adherence (timely activity logging within the same shift).
• Attendance, punctuality and adherence to shift structure (including break and **follow‑up hour**
• Experience, skills & behavioural traits
• 2–3 years of outbound calling/telecalling experience in the UAE market (mandatory).
• Top‑notch spoken English and strong conversational clarity — primary selection criterion.
• Excellent verbal persuasion and listening skills; confident on the phone and able to handle objections calmly.
• Strong discipline, resilience and ability to sustain high call volumes with consistent energy.
• Coachability: accepts feedback, implements improvements and works collaboratively with the Line Manager.
• Basic CRM familiarity (experience with Bitrix24 or similar is an advantage).
• Professional time management and reliable attendance.

How to apply