Sales & Reservation Representative ( Arabic Female)
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Key skills for this role
About the Role
Inquiry & Booking Management: Handle incoming inquiries via phone, email, and online platforms for restaurant bookings and catering events. Confirm and reconfirm reservations accurately, ensuring all guest preferences and special requests (like dietary needs or VIP arrangements) are noted in the system.
Key Skills for This Role
Full Job Posting
Overview
- **Inquiry & Booking Management**:
- Handle incoming inquiries via phone, email, and online platforms for restaurant bookings and catering events.
- Confirm and reconfirm reservations accurately, ensuring all guest preferences and special requests (like dietary needs or VIP arrangements) are noted in the system.
- Identify and convert sales leads into contracted business quickly.
- **Event Coordination & Planning**:
- Prepare detailed offers and contracts for group bookings and special events.
- Liaise with various departments, including the kitchen (for menus), restaurant managers, and housekeeping, to ensure seamless execution on the day of the event.
- Coordinate seating arrangements and table allocations to maximize restaurant occupancy.
- **Sales & Revenue Optimization**:
- Promote special offers, promotions, and packages to maximize revenue.
- Use up-selling techniques to recommend higher room categories or premium dining options.
- Provide expert advice on menu selections and beverage choices based on client budgets and requirements.
- **Administrative & Financial Duties**:
- Maintain accurate records in reservation systems
- Handle pre-payments, deposits, and billing setups for large events.
- Prepare and distribute daily, weekly, or monthly reservation reports for management.
Key Skills Required
- **Communication**: Professional telephone etiquette and the ability to correspond clearly via email.
- **Technical Proficiency**: Experience with property management systems (PMS) and restaurant booking software.
- **Organization**: Strong multitasking skills to manage high-volume bookings in fast-paced environments.
- **Problem-Solving**: Ability to resolve booking conflicts or guest complaints professionally and promptly.
Job Types: Full-time, Permanent
- Pay: Up to AED5,500.00 per month
- Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(S)
- What is your Nationality
- How soon you can Join?
Experience
- Sales and Reservation: 2 years (Required)
Language
- Arabic and English (Required)
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