Sales & Reservation Representative ( Arabic Female)

About This Role

• Inquiry & Booking Management:
• Handle incoming inquiries via phone, email, and online platforms for restaurant bookings and catering events.
• Confirm and reconfirm reservations accurately, ensuring all guest preferences and special requests (like dietary needs or VIP arrangements) are noted in the system.
• Identify and convert sales leads into contracted business quickly.
• Event Coordination & Planning:
• Prepare detailed offers and contracts for group bookings and special events.
• Liaise with various departments, including the kitchen (for menus), restaurant managers, and housekeeping, to ensure seamless execution on the day of the event.
• Coordinate seating arrangements and table allocations to maximize restaurant occupancy.
• Sales & Revenue Optimization:
• Promote special offers, promotions, and packages to maximize revenue.
• Use up-selling techniques to recommend higher room categories or premium dining options.
• Provide expert advice on menu selections and beverage choices based on client budgets and requirements.
• Administrative & Financial Duties:
• Maintain accurate records in reservation systems
• Handle pre-payments, deposits, and billing setups for large events.
• Prepare and distribute daily, weekly, or monthly reservation reports for management.

Key Skills Required

• Communication: Professional telephone etiquette and the ability to correspond clearly via email.
• Technical Proficiency: Experience with property management systems (PMS) and restaurant booking software.
• Organization: Strong multitasking skills to manage high-volume bookings in fast-paced environments.
• Problem-Solving: Ability to resolve booking conflicts or guest complaints professionally and promptly.

Job Types: Full-time, Permanent

Pay: Up to AED5,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Nationality
• How soon you can Join?

Experience:

• Sales and Reservation: 2 years (Required)

Language:

• Arabic and English (Required)

Work Location: In person