Sales Representative
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Key skills for this role
About the Role
Build & maintain an effective front-line relationship with assigned customers in order to build strong loyalty and drive customer satisfaction through superior service and execution.
Key Skills for This Role
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Overview
- Build & maintain an effective front-line relationship with assigned customers in order to build strong loyalty and drive customer satisfaction through superior service and execution.
- Oversee, maintain and develop existing business within his assigned customers/territory.
- Develop a daily/weekly call/visit list and maintain information accuracy monthly.
- Conduct an intensive and structured prospecting of new customers, develop a target list of new customers with a regional manager’s support to tackle and acquire new accounts.
- Tackle and recruit new customers and apply administration pre-requisite to open new internal customer code.
- Follow up on orders and deliveries and ensure proper customer service.
- Track and analyze sales goals and objectives on daily basis.
- Review daily sales reports to manage and coordinate work activity.
- Handle and respond to existing products queries from clients quickly, effectively and accurately.
- Provide customers with the appropriate selection, sampling of products in response to their inquiries and provide quotations accordingly.
- Respond to customer complaints and follow-up with the concerned department to resolve ASAP to maintain customer satisfaction.
- Responsible for customers balance confirmation/reconciliation and collection of payments from customers as per company policy.
- Gather market information on competition activities, products, pricing, and market trends & report to the management.
- Follow the management direction in all aspects of the sales cycle.
- Attend required meetings and scheduled training assigned by the sales manager.
- Attend job needs and work as a team player.
- Uphold corporate integrity and values while ensuring all activities comply with company policies and procedures.
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