Enterprise Applications & Digital Transformation Manager
Skills
About This Role
Enterprise Application Portfolio Management
- Own the enterprise applications roadmap including SAP S/4HANA Cloud Private Edition (RISE), SuccessFactors, Extended Warehouse Management (EWM), and SAP BTP.
- Manage the full application lifecycle: requirements gathering, solution design, development, testing, deployment, and post-go-live support.
- Lead application rationalization efforts, identifying consolidation and modernization opportunities across the portfolio.
- Ensure enterprise applications meet compliance requirements for ZATCA, MIRA, and EDI integrations.
Digital Transformation & Process Automation
- Drive the execution of digital transformation initiatives aligned with Sunbulah’s approved organizational transformation strategy.
- Lead business process automation programs leveraging SAP BTP, Microsoft Power Platform, and integration middleware.
- Champion the SAI (Smart AI Interface) initiative and enterprise AI adoption across productivity, analytics, and operational platforms.
- Implement process mining and optimization techniques to identify inefficiencies and drive continuous improvement.
- Lead the design and deployment of Contract Lifecycle Management (CLM) and other governance automation solutions.
Integration & Middleware Architecture
- Design and govern the enterprise integration architecture connecting SAP with third-party platforms, government portals, and business systems.
- Oversee API management, event-driven integration patterns, and middleware platforms ensuring scalability and reliability.
- Manage integration touchpoints with ZATCA (e-invoicing), MIRA, EDI partners, and 3PL systems.
Vendor & Partner Governance
- Act as the primary liaison with SAP Application Management Services (AMS) partners, managing SLAs, escalations, and delivery quality.
- Lead RFP processes, vendor evaluations, and contract negotiations for enterprise application services.
- Coordinate with external consultants, implementation partners, and technology vendors to ensure alignment with business objectives.
- Support the hybrid internal/AMC partnership model, ensuring clear accountability between in-house teams and managed services.
Stakeholder Management & Business Alignment
- Serve as the go-to IT business partner for functional leads across Finance, Supply Chain, Sales, HR, and Operations.
- Translate business requirements into technical solutions, ensuring IT delivery creates measurable outcomes.
- Develop and present executive dashboards and reporting (Power BI) to track project health, KPIs, and digital maturity progress.
- Support the IT Director in building IT’s reputation as a strategic business partner through structured communication and visible quick wins.
Team Leadership & Knowledge Transfer
- Manage and mentor a cross-functional team of business analysts, technical consultants, and application support staff.
- Drive knowledge transfer and capability building within the IT organization to reduce dependency on external resources.
- Establish and enforce IT governance frameworks, documentation standards, and change management processes.
- Contribute to IT organizational development by implementing structured onboarding, training programs, and performance frameworks.
Qualifications & Experience
- Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field.
- 15+ years of experience in enterprise application management, with at least 5 years in a leadership or managerial capacity.
- Proven experience managing SAP-centric landscapes (S/4HANA, ECC, SuccessFactors, EWM, BTP) in FMCG or manufacturing environments.
- Strong track record of delivering end-to-end digital transformation and business process automation programs.
- Hands-on experience with enterprise integration platforms, middleware architecture, and API management.
- Demonstrated expertise in vendor governance, RFP management, and managing outsourced delivery teams.
- Experience with Microsoft 365 and Power Platform ecosystems.
Preferred
- Experience with IBM Cloud Pak for Business Automation, FileNet, or equivalent BPM/ECM platforms.
- Familiarity with AI and process mining technologies (Watson, watsonx, or equivalent).
- Knowledge of Saudi regulatory requirements (ZATCA e-invoicing, MIRA reporting, Saudization compliance).
- PMP, PRINCE2, or equivalent project management certification.
- SAP professional certification is a plus.
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