Sales & Operations Manager (Rent a car Company)

Overview

Location - Al Quoz

1. Leadership & Strategic Management

• Oversee all Rent a Car operations, ensuring alignment with Exotix business objectives and brand standards.
• Develop and implement growth strategies to maximise fleet utilisation, profitability, and market share.
• Establish, monitor, and analyze departmental KPIs to ensure consistent performance and operational excellence.

2. Customer Experience & Service Quality

• Ensure exceptional customer service standards at every touchpoint, maintaining RSL’s premium brand reputation.
• Handle escalated client concerns promptly and professionally.
• Design and execute customer loyalty and retention programs.

3. Fleet Operations & Optimisation

• Manage vehicle acquisition, maintenance, replacement, and disposal strategies.
• Oversee allocation, inspection, and readiness of vehicles for rental operations.
• Ensure full compliance with UAE RTA regulations, insurance policies, and company safety standards.

4. Sales, Marketing & Business Development

• Drive rental revenue through strategic pricing, corporate partnerships, promotional campaigns and sales.
• Identify and acquire new business accounts in corporate, hospitality, and tourism sectors.
• Collaborate with the marketing team to design high-impact campaigns to boost visibility and lead generation.

5. Financial Management & Reporting

• Develop and manage departmental budgets, financial forecasts, and profit/loss reports.
• Monitor rental contracts, collections, and payment schedules to maintain financial discipline.
• Generate regular performance reports for senior management and support business planning.

6. Team Leadership & Development

• Recruit, train, and motivate staff to ensure operational excellence and customer satisfaction.
• Promote a culture of accountability, teamwork, and continuous improvement.

Qualifications & Skills

• **Experience:** Minimum 3 years in car rental operations & sales, with at least 2 years in a managerial role within the UAE market.
• **Strong communication and organisational skills**
• **Ability to multitask and manage several workflows**
• **Knowledge:** Strong understanding of fleet management, rental systems, RTA compliance, and UAE transport laws.
• **Technical Skills:** Proficiency in car rental management software, and the MS Office Suite.
• **Soft Skills:** Excellent leadership, negotiation, communication, and analytical abilities.
• **Other Requirements:** Valid UAE Driving License.
• **Language:** English, Arabic is an added advantage

Job Type: Permanent