Sales Operations & Enablement Manager

Key Responsibilities

• Own CRM data and reporting administration, data standards, and pipeline hygiene across all territories and brands
• Build and run weekly pipeline reviews, monthly forecasts, and board reporting for the CRO
• Track sales KPIs by territory and rep, including new properties sold, revenue categories, additional revenue attach rates, win rates, and pricing
• Partner with finance to ensure integrity of sales data
• Maintain territory and account assignments, including national multi-market portfolios
• Administer commission and incentive programs
• Ensure sales rep adherence to reporting standards and resolve rep questions quickly and accurately
• Build and run onboarding and training for new Relationship Development Managers and sales team
• Own the sales toolkit (proposal templates, pricing tools, presentations, and FireCloud positioning materials)
• Facilitate conversion of acquired brands onto common CRM, reporting, and sales processes
• Partner with internal teams (operations, customer service, and finance) to ensure a smooth handoff from sale to service delivery
• Ideal Candidate Profile:
• 4+ years of sales operations, revenue operations, or sales enablement experience, ideally (but no required) in fire life safety, building services, or B2B service industries
• Hands-on CRM administration experience (Salesforce, HubSpot, ServiceTrade, or similar)
• Advanced Excel / Google Sheets skills; able to turn raw data into clear reports
• Experience building pipeline, forecast, and KPI reporting for senior leadership
• Experience administering commission or incentive plans
• Self-starter with high accountability, strong organization and influence skills, and a team-oriented mindset
• Excellent communication and presentation skills; comfortable presenting to executive level
• Experience in a PE-backed or acquisition-driven company, or with multifamily clients, is a plus