Dedicated Coordinator

Key Responsibilities

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries as required.
• Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
• Complete Service Agreement work orders as required.
• Monitor and follow up on work orders.
• Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
• Procure Parts/Materials for service work orders.
• Provide Service Quotes to customers with the assistance of the Service Supervisor.
• Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
• Create reports.
• Perform other duties and responsibilities as requested or required.
• Required Skills & Experience:
• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative regularly engages in proactive behavior and looks for opportunities.
• Strong ability to facilitate a collaborative working environment for customers and team members.
• Minimum 2 years office admin and customer service experience
• High school diploma or GED equivalent
• At least 1 year experience in service dispatch and customer service.
• Fire and life safety industry knowledge