Sales Operations - Customer Service Representative

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Job Title: Customer Service Representative Division: The Music People, Inc. Location: Berlin, CT (Hybrid Office / Home) Hours: Monday to Friday, 9:00 AM – 5:30 PM

What You Will Do

The Music People is seeking a Customer Service Representative who will be responsible for performing a high volume of transactional work and supporting departmental projects.

The ideal candidate will possess strong attention to detail and provide administrative support to business operations through tasks such as order entry, customer service documentation, purchasing support, ERP data update projects, and team-based problem-solving initiatives.

Work Schedule

• Work a standard 8-hour schedule each day with a 30-minute lunch break.
• Tuesday and Thursday are required in-office workdays; all remaining workdays will be performed remotely from home.

Responsibilities

• Create orders from inbound purchase orders and internal requests submitted by sales teams and other departments.
• Create RMA documentation based on customer service requests.
• Maintain ETA and purchase order information based on inbound supplier communications.
• Provide shipment updates and freight quote updates to ensure the most efficient shipping options.
• Monitor the phone queue and respond to questions from end users and customers.
• Collaborate with the larger Sales Support team on ongoing projects and initiatives.
• Perform other duties as assigned to support various departments and business needs.
• Maintain and update departmental documentation, processes, and procedures.

Skills

• Well-organized in both workspace management and computer-based work.
• Excellent time management skills.
• Ability to manage multiple tasks and effectively prioritize workload.
• Ability to work cooperatively with employees, contractors, and visitors.
• Strong critical-thinking and problem-solving abilities.
• Clear, concise, and effective verbal and written communication skills.
• Exceptional attention to detail.
• Eagerness to learn and flexibility to adapt within a high-volume, fast-paced environment.

Experience Level

• Ability to perform quality work within established deadlines, with or without direct supervision.
• Ability to interact professionally with employees, customers, suppliers, and manufacturing partners.
• Ability to work effectively as a collaborative team member and contribute to group success.

Why Join Us

Ready to join our team? Here’s why …

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar— there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented , high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.