Sales Operations Coordinator

Overview

Key responsibilities

• include:
• Serve as the primary liaison between customers, engineering, operations, and partner ISPs to facilitate clear communication and timely delivery of services.
• Coordinate end-to-end customer onboarding, provisioning, and activation processes for wireless broadband and DIA solutions.
• Support sales operations by facilitating contracts and progressing opportunities through to closure.
• Manage relationships with telecom operators and ISPs, ensuring effective service delivery and issue resolution.
• Engage with customers and field teams as needed to address requirements and support service activation.
• Collaborate with internal teams and external partners to ensure operational excellence and customer satisfaction.
• Assist in partner coordination, order handling, and follow-up on provisioning and service issues.
• Perform occasional field visits and travel within Riyadh Province to support operational needs and customer engagements.

Required Qualifications

• Bachelor’s degree in Business, Engineering, IT, or a related field
• 3–5 years of experience in telecommunications, ISP operations, or ICT
• Proven experience coordinating with partner ISPs or carriers to deliver services, including order handling and issue follow-up
• Experience supporting sales operations through contract facilitation and closing opportunities
• Strong background working with telecom operators or ISPs as partners or customers (such as Zain, STC, Mobily, or similar)
• Extremely fluent in Arabic and English (spoken and written)
• Ability to act as a liaison between customers, engineering, operations, and external partners to coordinate service delivery
• Willingness and ability to perform occasional field visits and travel up to 1–2 times per month

Preferred Qualifications

• Experience supporting customer onboarding, provisioning, and service activation processes in a telecom or ISP context
• Hands-on experience using ERP systems and partner portals for operational coordination
• Familiarity with SAP and Salesforce platforms
• Customer-centric stakeholder management skills
• Ability to manage multiple stakeholders and work independently
• Strong organizational and execution-focused approach
• Experience engaging with customers and field teams
• Professional demeanor in a fast-paced, collaborative environment

Benefits

• Hands-on experience with a leading Saudi deep-tech startup in the telecommunications industry
• Opportunity to work directly with company leadership on high-impact projects
• Professional development and mentorship in commercial operations
• Exposure to advanced mmWave technology and innovative connectivity solutions
• Collaborative and fast-paced work environment
• On-site role in Riyadh, Saudi Arabia