Sales Operations Associate (Arabic and English Language is a Must)

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Commercial and Account Support

• Support Account Managers in the execution of customer engagements, ensuring alignment between commercial commitments, contracts, and delivery.
• Act as a central coordination point between Sales, Delivery, Finance, and customer stakeholders.
• Ensure consistency between opportunity scope, signed contracts, and execution realities.

Revenue Assurance and Cash Collection (Core Focus)

• Support end-to-end invoice lifecycle management, ensuring invoices are submitted in line with contractual terms, milestones, and purchase orders.
• Perform rigorous follow-up on invoice submission and customer acceptance.
• Engage proactively with customer departments including Finance, Procurement, Treasury, Accounts Payable, IT, and Contracts to facilitate timely payments.
• Conduct proactive and, where required, on-site follow-ups to accelerate payment cycles.
• Maintain a comprehensive tracking sheet for all assigned accounts (invoice status, payment timelines, aging, risks).
• Identify and escalate payment delays, disputes, and contractual misalignments.
• Provide weekly reporting to VP Commercial/Sales, highlighting status, risks, and mitigation actions.
• Ensure strong alignment between project delivery, invoicing readiness, and cash collection.
• **Contract** **and** **Commercial Alignment**
• Support the **Contract Manager and Sales team** in contract preparation, review, and amendments.
• Ensure alignment with:
• + Local Saudi regulatory requirements
• + Customer-specific practices
• + SITA commercial and financial interests
• Identify contractual gaps that may impact invoicing or payment cycles.
• Contribute to structuring agreements that optimize cash flow and reduce financial exposure.
• **Coordination** **and** **Execution Support**
• Track key activities across accounts to ensure smooth execution of commitments.
• Coordinate internal stakeholders to ensure timely delivery, invoicing readiness, and issue resolution.
• Support change requests, purchasing follow-ups, and administrative coordination when required.

Reporting & Documentation

• Produce accurate and timely reporting including account updates, risk logs, and collection tracking.
• Ensure high-quality documentation supporting internal governance and customer interactions.
• **Research** **and** **Continuous Improvement**
• Analyze account and project data to identify improvement opportunities.
• Support initiatives to enhance **commercial discipline, invoicing processes, and customer experience**.

KEY PERFORMANCE INDICATORS (KPIs)

• Success in this role will be measured through:
• **Cash Collection Performance**
• + Improvement in collection timelines and reduction of overdue receivables
• + Increased proportion of invoices collected within agreed payment terms
• **Revenue Realization Discipline**
• + Strong alignment between delivery milestones, invoicing, and payment collection
• + Reduction in invoice-to-cash cycle time
• **Invoicing Accuracy and Timeliness**
• + High rate of “right-first-time” invoices with minimal disputes or rejections
• + Timely invoice submission in line with contractual milestones
• **Tracking and Reporting Quality**
• + Accurate, complete, and up-to-date tracking of all assigned accounts
• + Consistent and insightful weekly reporting to VP Commercial/Sales
• **Stakeholder Engagement Effectiveness**
• + Proactive follow-up leading to resolution of payment delays
• + Effective coordination across internal teams and customer departments
• **Contractual and Commercial Alignment**
• + Reduction of issues caused by misalignment between contracts, delivery, and invoicing
• + Early identification and mitigation of commercial risks
• ***WHO YOU ARE:***
• Business or Administrative degree or equivalent experience
• Formal contract management/project management/negotiations training is a plus
• Experience supporting Sales, Account Management, Project/Program or Contract/bid environments
• Exposure to commercial operations, invoicing, or contract management is highly desirable
• Experience in IT, aviation, or complex B2B environments is a plus
• **KNOWLEDGE and****SKILLS**

Key Strengths

• Strong follow-up and execution discipline
• Ability to navigate complex customer organizations
• High attention to detail with a results-oriented mindset
• Strong stakeholder coordination and communication skills
• Commercial awareness (contracts, invoicing, payment cycles)

Core Competencies

• Stakeholder management
• Communication for impact
• Producing results
• Managing risk and escalation
• Cross-team collaboration
• Customer focus

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