Sales & Marketing Executive (B2B-E-commerce)
About This Role
You will be mainly responsible for inquiries via chats, calls and emails from incoming leads who consult drop-shipping program. You will identify the prospective leads during the conversation, provide professional support to incoming leads, and follow up timely to convert them to signups. You are playing the role in the first step in the whole dropXL journey to acquire partners.
Purpose of the job
- Help the incoming leads to understand dropXL project and how it works
- Understand what customers need and provide optimization suggestions to improve dropXL journey.
- Discover the prospective sales leads for account managers and account specialists to nurture or manage in later stage.
Responsibilities/core tasks
- Analyze & understand what the leads want and provide answers to them when they have any questions before signing up in Zendesk system.
- Discover & research more business information about the lead in contact and create them in CRM.
- Closely work with teams in China, Netherlands, and Romania and on-board more the prospective leads to generate sales.
- Timely follow up the leads who don’t sign up and try to convert them.
- Have a weekly call with your team leader and manager to report tasks.
Competences (knowledge, skills and personal abilities)
Company (DNA):
- Customer orientation
- Adaptability
- Responsibility
- Microsoft Excel
- Professional Writing Skills
Individual / job specific:
- 2 years + experience in customer and sales related roles - E-commerce
- Flexibility
- Result oriented
- Negotiating
- Empathy
Job Type: Full-time
Pay: AED4,000.00 - AED5,000.00 per month
Work Location: In person
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