Sales Marketing Coordinator

Position Summary:-

Sales & Booking Management

• Manage inquiries received through the website, e-commerce platform, social media channels, WhatsApp, and phone calls.
• Convert leads into confirmed bookings and achieve monthly sales targets.
• Prepare quotations, proposals, and booking confirmations.
• Maintain accurate booking schedules and customer records.
• Follow up with prospective customers and previous clients to maximize sales opportunities and repeat business.

Customer Experience & Event Coordination

• Serve as the primary point of contact for customers before, during, and after the event.
• Gather and confirm all event requirements, locations, schedules, and special requests.
• Coordinate booking details with the Operations team to ensure smooth execution.
• Monitor event readiness and proactively resolve customer concerns.
• Conduct post-event follow-ups to collect feedback and strengthen customer relationships.

Marketing & Business Development

• Support the execution of marketing campaigns and promotional activities.
• Coordinate social media content, customer testimonials, and marketing initiatives.
• Identify opportunities to increase bookings through partnerships, referrals, and seasonal promotions.
• Assist in developing sales strategies to increase revenue and market presence.

Reporting & Administration

• Maintain sales pipelines, booking trackers, and customer databases.
• Prepare weekly and monthly sales reports.
• Monitor inquiry volumes, conversion rates, and customer satisfaction metrics.
• Support management with sales forecasting and business performance insights.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience in sales, customer service, event coordination, or hospitality is preferred.
• Strong communication, negotiation, and organizational skills.
• Ability to manage multiple bookings and customer requests simultaneously.
• Proficiency in Microsoft Office and digital communication platforms.
• Fluency in Arabic and English.

Key Performance Indicators (Kpis)

• Monthly sales revenue.
• Number of confirmed bookings.
• Lead-to-booking conversion rate.
• Customer satisfaction score.
• Repeat customer rate.
• Response time to customer inquiries.
• Number of new customers acquired.

Skills

• Strong sales, negotiation, and customer relationship management skills.
• Excellent verbal and written communication skills in Arabic and English.
• Ability to manage multiple bookings, customers, and deadlines simultaneously.
• Strong organizational and time-management skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to coordinate effectively with cross-functional teams, including Operations and Logistics.
• Experience using CRM systems, booking platforms, or e-commerce platforms.
• Knowledge of social media platforms and digital marketing fundamentals.
• Strong attention to detail and accuracy.
• Ability to work independently in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• Positive attitude, initiative, and a results-driven approach.