Park Manager
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Key skills for this role
About the Role
As a Park Manager at Gravity Trampoline Parks, you will oversee daily operations, ensuring exceptional guest experiences and high safety standards. This role requires strong leadership and management skills to motivate a dynamic team in a fast-paced environment while achieving business objectives.
Key Skills for This Role
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Overview
Gravity Trampoline Parks is seeking an experienced and motivated Park Manager to oversee the daily operations of the park, ensure exceptional guest experiences, maintain high safety standards, and lead a team of employees in a dynamic and fast-paced environment.
The Park Manager will be responsible for operational excellence, staff management, customer satisfaction, and achieving business objectives.
Key Responsibilities
- Manage the day-to-day operations of the trampoline park and ensure smooth business performance.
- Lead, supervise, and motivate park staff to deliver outstanding customer service.
- Ensure all safety procedures, policies, and operational standards are followed at all times.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Monitor staffing levels, schedules, and employee performance.
- Conduct staff training, coaching, and performance evaluations.
- Ensure the facility is clean, well-maintained, and fully operational.
- Prepare operational reports and communicate performance updates to management.
- Support sales initiatives, events, promotions, and business development activities.
- Maintain compliance with company policies and local regulations.
Requirements
- Bachelor’s Degree or higher in Business Administration, Management, Hospitality, Recreation Management, or a related field.
- Minimum of 3 years of experience in a related field, preferably in entertainment, hospitality, recreation, leisure, or customer service operations.
- Previous supervisory or management experience is highly preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and ability to build positive relationships with guests and employees.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Proficiency in Microsoft Office applications and basic reporting tools.
• Communication & Interpersonal Skills
- Operational Management
• Time Management & Organization
- Conflict Resolution
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