Sales Manager

Overview

Sales & Business Development

• Develop and implement sales strategies to achieve monthly and annual revenue targets.
• Prospect and secure new business opportunities across all market segments.
• Maintain and strengthen relationships with corporate accounts, government entities, travel agencies, and key decision-makers.
• Conduct daily sales calls, client meetings, and outside sales activities.
• Organize and participate in site inspections and hotel presentations.
• Negotiate contracts, rates, and business agreements in line with hotel policies.
• Promote guest rooms, meeting facilities, restaurants, catering services, and special promotions.

Account Management

• Manage a portfolio of key accounts and ensure high levels of customer satisfaction.
• Conduct regular account reviews and identify opportunities for business growth.
• Develop account plans for major clients.
• Ensure timely follow-up on inquiries, proposals, and contracts.
• Build long-term partnerships that generate repeat business.

Revenue Generation

• Collaborate with the Revenue Management and Reservations teams to maximize yield and profitability.
• Monitor competitor activities, market trends, and pricing strategies.
• Prepare accurate sales forecasts and business reports.
• Support the implementation of promotional campaigns and seasonal offers.

Events & Catering Sales Support

• Work closely with the Food & Beverage and Events teams to generate banquet and catering business.
• Promote weddings, conferences, social events, and outside catering opportunities.
• Coordinate with operational departments to ensure successful event execution.

Customer Relationship Management

• Maintain and update client information within the CRM system.
• Ensure all sales activities are properly documented.
• Respond promptly to client requests and resolve issues professionally.
• Maintain excellent customer service standards and represent the hotel positively.

Administration & Reporting

• Prepare weekly and monthly sales activity reports.
• Monitor sales performance against targets and KPIs.
• Participate in budget preparation and annual business planning.
• Attend departmental meetings and contribute to strategic discussions.
• Ensure compliance with Accor policies and procedures.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum 3-5 years of experience in hotel sales, preferably in an international hotel brand.
• Experience in Corporate, Government, and MICE sales is highly preferred.
• Knowledge of the Saudi Arabian hospitality market is an advantage.
• Valid driving license preferred.

Technical Skills

• Strong knowledge of hotel sales and marketing principles.
• Understanding of revenue management strategies.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems and hotel sales platforms.
• Knowledge of Opera PMS, Delphi, Cvent, or similar hotel systems is an advantage.

Leadership Skills

• Excellent negotiation and closing skills.
• Strong communication and presentation abilities.
• Ability to build and maintain business relationships.
• Strategic thinking and problem-solving skills.
• Ability to work independently and under pressure.
• Team-oriented with strong organizational skills.

Key Performance Indicators (Kpis)

• Achievement of monthly and annual sales targets.
• Number of new accounts acquired.
• Corporate and government account production.
• Meeting and banquet revenue generation.
• Occupancy and average daily rate contribution.
• Sales call productivity.
• Client retention and repeat business.
• Conversion ratio of inquiries to confirmed business.
• Customer satisfaction scores.

Working Conditions

• Full-time position.
• Flexible working hours based on business requirements.
• Frequent local travel for client meetings and sales visits.
• Participation in trade shows, exhibitions, and networking events.

Core Values

• The Sales Manager is expected to embody the values of M venpick Hotels & Resorts and Accor, demonstrating:
• Guest Passion
• Sustainable Performance
• Spirit of Conquest
• Trust
• Innovation
• Respect
• Teamwork and Collaboration

Qualifications

• Your experience and skills include:
• Relevant sales experience is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities

Additional Information

• Remote location
• Saudi and Non Saudi candidate preferred
• Arabic specker