Housekeeping Manager

1.Begin Day by inspecting all showrooms, out of order and vacant clean room

2.Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis

3.Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments

4.Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness

5.Inspects and update all vacant clean inspected rooms in the computer as soon as they become available

6.Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily

7.Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed

8.Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed

9.Upon guest departure re-check room for any forgotten item

10.Maintain database of guest preferences

11.Report all room discrepancies with front desk daily before the end of shift.

12.Report Engineering deficiencies daily to Housekeeping Office Coordinator

13.Encounters all guests and employees in a professional, service-oriented manner

14.Report and handle all guest requests, complaints and service related issues

15.Make recommendations to improve service and ensure more efficient operation

16.Implement cyclical cleaning programs and assign to Housemen i.e.

General Cleaning, Window cleaning; high dusting

17.Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member

18.Maintaining a good professional relationship with all contacts both inside and outside of the hotel

19.Establish and maintain effective communication process with the entire hotel departments

20.

Inform Housekeeping Management of any absence from duty, reasons and or request additional days off

21.Assist with disciplinary action when necessary

22.Assist with interviews and new hiring process

23.Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards

24.Comply with all hotel and departmental standards, policies and procedures

25.Perform other related duties as requested by supervisor

26.Adhere to Fairmont Grooming Standards at all times

27.Comply with all hotel and departmental standards, policies and procedures

28.Observe health and safety guidelines at all times

29.Wear safety equipment and/or protection if required