Sales Manager
Full Job Posting
Requirements
- Qualifications & Experience
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- A postgraduate qualification is an advantage.
- Minimum of 5 years of relevant professional experience, including at least 2 years in a managerial role, preferably within the logistics, courier, transportation, or freight forwarding industry.
- Alternatively, candidates with a diploma or relevant professional certifications may be considered with:
- Over 8 years of logistics, courier, or freight forwarding experience, including at least 3 years in senior management; or
- Over 10 years of relevant industry experience, including at least 5 years in management.
Responsibilities
- Develop and implement national sales strategies to achieve revenue growth, customer acquisition, retention, and market expansion objectives.
- Identify and pursue new business opportunities across key industries and develop strategic relationships with major customers.
- Lead negotiations and close commercial agreements with large corporate clients.
- Drive upselling and cross-selling initiatives to maximize revenue from existing and new customers.
- Monitor market trends, competitor activities, customer demand, and industry developments to identify business opportunities and risks.
- Contribute to the development of annual budgets, revenue forecasts, sales targets, and business plans.
- Lead and manage national key account operations to ensure strong customer relationships and sustainable business growth.
- Develop tailored solutions that meet customer requirements and enhance service delivery.
- Promote the adoption of automated solutions and digital tools to improve customer experience and operational efficiency.
- Monitor account performance, identify improvement opportunities, and implement corrective actions where required.
- Maintain comprehensive customer and industry information to support account planning and commercial decision-making.
- Lead, coach, and develop the key accounts team to achieve individual and departmental sales objectives.
- Establish performance targets, monitor KPIs, and provide regular performance feedback.
- Identify training and development needs and implement initiatives to improve sales capabilities and effectiveness.
- Develop workforce and manpower plans in line with business requirements.
- Support talent development, succession planning, and employee career progression.
- Monitor national and regional sales performance against approved targets and budgets.
- Prepare and present sales reports, forecasts, performance analyses, and strategic recommendations to senior management.
- Identify sales performance gaps and implement action plans to improve productivity and profitability.
- Ensure effective sales processes, compliance with company policies, and timely completion of reporting requirements.
- Participate in sales audits and lead continuous improvement initiatives.
- Collaborate with internal departments to support customer requirements, business development initiatives, and new projects.
- Evaluate business opportunities against company policies, commercial objectives, and operational capabilities.
- Support senior management in strategic projects and business initiatives.
- Ensure compliance with applicable company policies, procedures, and governance requirements.
- Promote workplace health, safety, environmental awareness, and business continuity practices within the department.
- Required Skills & Competencies
- Strong national sales strategy and business development capabilities.
- Advanced key account management and negotiation skills.
- Strong knowledge of sales processes, products, and commercial solutions.
- Excellent understanding of the Saudi market, regional territories, and competitive landscape.
- Proven leadership, team development, and performance management capabilities.
- Strong analytical, planning, organizational, and decision-making skills.
- Excellent relationship management, networking, and communication skills.
- Proficiency in Microsoft Office applications and relevant business systems.
- Advanced English proficiency.
- Key Success Measures
- Achievement of national revenue and sales targets.
- Growth in key account revenue and market share.
- New customer acquisition and existing customer retention.
- Team productivity and achievement of individual sales KPIs.
- Customer satisfaction and quality of account management.
- Sales forecasting accuracy and budget performance.
- Successful implementation of business development initiatives.
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