Sales Manager - Freight Forwarding

Overview

Sales Manager

Business Development & Revenue Growth

• Develop and execute sales strategies to grow road freight and transportation business.
• Identify and acquire new customers while maintaining strong relationships with existing clients.
• Secure back loads from GCC countries including KSA, Oman, Bahrain, and other regional markets.
• Drive revenue growth across industries such as FMCG, retail, automotive, construction, and oil & gas.
• Promote and expand additional logistics and transportation services within the existing customer base.

Operations & Logistics Coordination

• Coordinate closely with operations and fleet teams to ensure smooth shipment execution.
• Optimize truck utilization, fleet efficiency, and transportation planning.
• Monitor freight rates, market trends, and competitor activities to remain competitive in the market.

Customer Relationship Management

• Build strong relationships with shippers, consignees, and logistics decision-makers.
• Ensure high customer satisfaction through timely delivery and service excellence.
• Resolve customer concerns and operational issues efficiently.

Sales Reporting & Performance Monitoring

• Achieve and exceed sales and gross profit targets.
• Prepare regular sales reports, forecasts, CRM updates, and market analysis for management review.
• Maintain accurate records of customer interactions, inquiries, and follow-ups.

Team Management & Development

• Lead, mentor, and manage the sales team to drive performance and accountability.
• Establish KPIs, conduct performance reviews, and support team development initiatives.
• Ensure effective coordination between sales coordinators and field sales staff.
• Foster a high-performance sales culture through coaching, motivation, and structured management practices.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
• 5+ years of experience in sales within the road freight, transport, or logistics industry.
• Proven success in achieving sales targets within the GCC road freight sector.
• Strong understanding of GCC road freight operations, trucking networks, and market trends.
• Excellent negotiation, business development, and deal-closing skills.
• Strong communication, stakeholder management, and relationship-building abilities.
• Ability to work under pressure and manage multiple priorities effectively.
• Self-motivated, commercially driven, and results-oriented.
• Good understanding of competitor activities, market intelligence, and profitability strategies.
• Experience with CRM systems, sales reporting, and business development processes.