SALES MANAGER CORPORATE

Objective

Duties

• and Responsibilities
• Overcome the ‘Sales’ challenge and build government and corporate segment base for the
• hotel
• Create awareness with regards to the hotel facilities
• Implement brand standards in all sales processes.
• Shift market share from the competition with specific focus on group segment
• Creates sales strategy for account penetration
• Executes sales strategy to achieve goals
• Develops contracts and correspondence, manages opportunity details and proactively
• develops customer solutions
• Works independently or centrally, depending on account, with corporate business travel
• segment to establish appropriate business transient pricing for assigned accounts
• Proactively communicates with key stakeholder group (General Manager, Director of Sales
• & Marketing, Revenue Team, Directors of Finance and Accounting)
• Works with Director of Sales & Marketing on account productivity, opportunities and
• strategic direction
• Maintains accurate and up to date account data and reporting using account management
• systems
• Sets a positive example for guest relations.
• Establishes clear expectations for customers and the property throughout the sales
• process.
• Transfers accurate, complete and timely information to operating departments at the
• property.
• Effectively resolves guest issues that arise as a result of the sales process; brings issues
• to the attention of property leadership team as appropriate.
• Participate in guest satisfaction review sessions to identify areas of improvement; takes
• ownership of results and shares recommendations to address guest service issues
• Create both awareness and develop loyalty through familiarization trips, site visits and
• presentations.
• Responsible for developing and maintaining close relationship with local convention bureau
• and tourist board offices.
• To assist in devising incentives for Real Estate, Holiday Homes or Corporate Key Accounts
• to stimulate business.
• Handle all incoming government and Corporate generated by sales offices, pertaining to
• own defined segment or portfolio
• Implement and execute all sales objectives and action plans to reach and exceed set
• targets
• Prepare offer letters according to guest requirements and availability, according to
• company standards and selling strategy
• Ensure that all necessary information about the event is obtained either from account
• manager or from the client directly prior to the preparation of an offer