Sales & Guest Relations Agent
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Key skills for this role
About the Role
R3 Luxury & Travel specializes in delivering effortless, discreet luxury experiences for a select global clientele who value time above all else.
Key Skills for This Role
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Company Description
R3 Luxury & Travel specializes in delivering effortless, discreet luxury experiences for a select global clientele who value time above all else.
The company manages every detail of high-end travel and lifestyle requests, from securing suites in major cities to arranging private jets on short notice and organizing exclusive dining experiences.
Team members work closely with clients to understand their preferences, anticipate needs, and provide highly personalized concierge-style service.
R3 Luxury & Travel leverages an extensive international network of top hotels, yachts, jets, and curated experiences, ensuring seamless service delivered with calm confidence.
This environment offers professionals the opportunity to work at the highest level of luxury hospitality and client service.
Role Description
The Sales & Guest Relations Agent is a full-time, on-site role based in Dubai, United Arab Emirates.
The agent will handle incoming guest inquiries, manage reservations, and support sales efforts by presenting tailored travel and lifestyle solutions that match client preferences.
Day-to-day responsibilities include coordinating bookings for hotels, transportation, and experiences, following up with clients to ensure satisfaction, and maintaining accurate records in booking and CRM systems.
The role involves greeting and assisting guests in person
, responding promptly to phone and digital communications, and collaborating with internal and external partners to deliver flawless service.
Qualifications
- Strong Communication and Customer Service skills, with the ability to interact confidently and courteously with a high-end international clientele.
- Experience in Guest Relations and Customer Satisfaction, including handling inquiries, resolving issues, and proactively enhancing the guest experience.
- Background in Receptionist Duties and front-of-house operations, such as greeting guests, managing appointments, and coordinating arrivals and departures.
- Prior exposure to sales or luxury hospitality environments, with the ability to identify client needs and propose appropriate services or packages.
- Fluency in English; additional languages are an advantage.
- Strong organizational, time-management, and multitasking abilities, with meticulous attention to detail and accuracy.
- Comfort with digital tools and booking/CRM systems, and the ability to learn new platforms quickly.
- Professional appearance and demeanor, commitment to discretion, and a client-centric mindset; previous experience in travel, hospitality, or luxury services is preferred.
Key Responsibilities
- Achieve Sales targets and business development objectives
- Develop and maintain relationships with suppliers and clients
- Actively upsell the company’s full concierge ecosystem, offering a 360° service to every client
- Track client preferences, behavior, and booking history.
- Identify top clients and ensure consistent high‑touch engagement.
- Build strong working relationships with restaurants, clubs, hotels, and venues.
- Negotiate priority seating, upgrades, and special arrangements whenever possible.
- Work closely with all departments, and get familiar with their duties and line of work
- Create a global calendar that includes major events in different regions (Concerts, football matches, F1..)
- Candidates must have a UAE valid driving license.
- Only candidates with GCC experience will be considered for this position.
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