Sales Executive (SAAS)

About This Role

Job Responsibilities:

Lead Generation & Qualification

• Identify and prospect potential clients (via cold calls/emails, networking, inbound leads) in assigned sectors or geographic territories
• Use CRM tools to manage a pipeline of leads, track activities, follow up diligently
• Qualify leads: understand their business needs, pain points, decision-making process, budget, timing, etc

Solution Selling & Product Demonstrations

• Understand the features, benefits, and differentiators of Right Now, as well as complementary Holouly products (MDAWEM, ETEPS) when relevant
• Conduct product demos/presentations to prospective clients, conveying value propositions for their specific operational needs (real-time analytics, engagement, workflow automation, etc.)
• Tailor proposals to client needs, engage in negotiations (pricing, scope, integration, support) in collaboration with BD manager

Collaboration with Internal Teams

• Work with Product Owners, Design Lead, Data Engineers / Data Analysts to clarify client requirements and ensure promises made during sales can be delivered
• Liaise with Technical Support Lead to ensure clients understand support scope, SLAs, escalation path
• Coordinate with Engagement Consultants and Chief Engagement Unit Manager for onboarding, training, and ensuring early usage/adoption

Meeting Sales Targets & Quotas

• Achieve or exceed monthly / quarterly / annual sales targets as set by management
• Maintain and grow pipeline to ensure continuous flow of opportunities
• Track sales metrics (number of leads, conversion rates, average deal size, sales cycle length, etc.)

Customer Relationship Management & Retention Input

• Build and maintain positive relationships with customers, ensuring satisfaction, trust, and transparency during the sales process
• After closing, ensure good transition to customer success/engagement teams; monitor early usage and work with Engagement Consultants to follow up
• Collect feedback from customers about product strengths, challenges; pass these insights internally to product/design/data teams

Market & Competitive Intelligence

• Monitor competitors' offerings, pricing, features, go-to-market tactics
• Capture market feedback: customer needs, trends, potential gaps
• Report findings to BD Manager / Product team to inform product roadmap, competitive positioning, pricing strategy

Administrative & Reporting Duties

• Use CRM/tooling for tracking all sales activity, forecasts, proposals, follow ups
• Prepare regular reports on sales performance, pipeline health, forecast vs. actuals
• Maintain accurate records for quotations, contracts, customer information

Requirements +4 Years of Experiance

Skills & Competencies

• Excellent communication, presentation, persuasion, and negotiation skills
• Strong listening skills: ability to understand customer business challenges and tailor solution accordingly
• Self-motivated, goal-oriented, resilient; ability to handle rejection and keep pushing
• Organized, able to manage multiple leads/opportunities simultaneously; good time management
• Analytical mindset: able to monitor metrics, interpret data (for example, conversion rates, sales cycle durations) and adjust approach
• Good understanding of SaaS business models, recurring revenue, contract terms

Technical / Domain Knowledge

• Basic understanding of real-time data / analytics / dashboards / integration needs, to communicate credibly with clients
• Familiarity with CRM software (e.g. HubSpot, Salesforce) and sales tools for proposal generation, meeting scheduling, pipeline tracking
• Comfortable leveraging support from internal teams (product, design, technical) to provide technical or feature clarifications