Sales Executive (SAAS)

Lead Generation & Qualification

• Identify and prospect potential clients (via cold calls/emails, networking, inbound leads) in assigned sectors or geographic territories.
• Use CRM tools to manage a pipeline of leads, track activities, follow up diligently.
• Qualify leads: understand their business needs, pain points, decision-making process, budget, timing, etc.

Solution Selling & Product Demonstrations

• Understand the features, benefits, and differentiators of Right Now, as well as complementary Holouly products (MDAWEM, ETEPS) when relevant.
• Conduct product demos/presentations to prospective clients, conveying value propositions for their specific operational needs (real-time analytics, engagement, workflow automation, etc.).
• Tailor proposals to client needs, engage in negotiations (pricing, scope, integration, support) in collaboration with BD manager.

Collaboration with Internal Teams

• Work with Product Owners, Design Lead, Data Engineers / Data Analysts to clarify client requirements and ensure promises made during sales can be delivered.
• Liaise with Technical Support Lead to ensure clients understand support scope, SLAs, escalation path.
• Coordinate with Engagement Consultants and Chief Engagement Unit Manager for onboarding, training, and ensuring early usage/adoption.

Meeting Sales Targets & Quotas

• Achieve or exceed monthly / quarterly / annual sales targets as set by management.
• Maintain and grow pipeline to ensure continuous flow of opportunities.
• Track sales metrics (number of leads, conversion rates, average deal size, sales cycle length, etc.).

Customer Relationship Management & Retention Input

• Build and maintain positive relationships with customers, ensuring satisfaction, trust, and transparency during the sales process.
• After closing, ensure good transition to customer success/engagement teams; monitor early usage and work with Engagement Consultants to follow up.
• Collect feedback from customers about product strengths, challenges; pass these insights internally to product/design/data teams.

Market & Competitive Intelligence

• Monitor competitors’ offerings, pricing, features, go-to-market tactics.
• Capture market feedback: customer needs, trends, potential gaps.
• Report findings to BD Manager / Product team to inform product roadmap, competitive positioning, pricing strategy.

Administrative & Reporting Duties

• Use CRM/tooling for tracking all sales activity, forecasts, proposals, follow ups.
• Prepare regular reports on sales performance, pipeline health, forecast vs. actuals.
• Maintain accurate records for quotations, contracts, customer information.

Requirements

Skills

• & Competencies* Excellent communication, presentation, persuasion, and negotiation skills.
• Strong listening skills: ability to understand customer business challenges and tailor solution accordingly.
• Self-motivated, goal-oriented, resilient; ability to handle rejection and keep pushing.
• Organized, able to manage multiple leads/opportunities simultaneously; good time management.
• Analytical mindset: able to monitor metrics, interpret data (for example, conversion rates, sales cycle durations) and adjust approach.
• Good understanding of SaaS business models, recurring revenue, contract terms.
• Technical / Domain Knowledge* Basic understanding of real-time data / analytics / dashboards / integration needs, to communicate credibly with clients.
• Familiarity with CRM software (e.g. HubSpot, Salesforce) and sales tools for proposal generation, meeting scheduling, pipeline tracking.
• Comfortable leveraging support from internal teams (product, design, technical) to provide technical or feature clarifications.