Sales Executive

Job Purpos

es1. Sales & Business Developme

• ntAchieve individual sales targets and contribute to boutique sales objective
• s.Actively identify sales opportunities and convert boutique visitors into client
• s.Promote products, collections, and brand offerings in accordance with brand standard
• s.Demonstrate strong product knowledge, including technical features, craftsmanship, heritage, and storytellin
• g.Maximize sales opportunities through cross-selling and up-selling technique
• s.Maintain a healthy sales pipeline and client portfoli
• o.

2. Client Experience & Relationship Managem

• entDeliver a personalized luxury customer experience throughout the entire client journ
• ey.Build and maintain long-term relationships with existing and prospective clien
• ts.Conduct timely follow-ups on inquiries, quotations, reservations, and after-sales reques
• ts.Capture and maintain accurate client information within the CRM syst
• em.Support clienteling initiatives and VIP customer engagement activiti
• es.Ensure all interactions reflect the brand’s luxury standards and valu
• es.

3. CRM & Client Develop

• mentDevelop and maintain an active client portfo
• lio.Regularly update client profiles and interaction hist
• ory.Generate repeat business through relationship-building and proactive outre
• ach.Participate in client events, activations, and customer engagement progr
• ams.Support the execution of CRM campaigns and client retention initiati
• ves.

4. Boutique Opera

• tionsEnsure the boutique is maintained according to brand visual merchandising and operational stand
• ards.Support stock handling procedures and inventory accu
• racy.Follow all operational, security, and cash-handling proced
• ures.Ensure products are displayed and presented according to brand guidel
• ines.Support opening and closing procedures when assi
• gned.

5. Product Knowledge & Brand Represen

• tationContinuously develop knowledge of products, collections, industry trends, and compet
• itors.Represent the brand professionally at all
• times.Maintain a high standard of personal appearance and grooming according to brand guide
• lines.Act as a brand ambassador inside and outside the bou
• tique.

6. Team Collab

• orationCollaborate effectively with boutique colleagues to achieve business obje
• ctives.Support boutique activities, events, and operational initi
• atives.Share product and market knowledge with team members when re
• quired.

Key Performance Indicator

• s (KPIs)Sales Per
• formanceIndividual Sales Achievement (% vs

• Target)Average Transaction Val

• ue (ATV)Units Per Transacti
• on (UPT)Convers
• ion RateSales Contribution to Boutiqu

e TargetCRM & Client Dev

• elopmentNumber of New Clients
• AcquiredCRM Data

• AccuracyClient Follow-Up Complet

• ion RateRepeat Custo
• mer RateVIP Client Engagement Ac
• tivitiesCustomer Ex
• perienceCustomer Satisfacti
• on ScoreMystery Shopp
• er ScoreService Quality Co
• mplianceOperational Ex
• cellenceInventory
• AccuracyCompliance with Boutique S
• tandardsAttendance & Pun
• ctuality

Authority & Decisi

• on MakingManage customer interactions and sales opportunities within approved boutique pr
• ocedures.Provide product recommendations and solutions to
• clients.Escalate discount requests, complaints, or exceptional situations to ma
• nagement.No authority to approve discounts, special pricing, or policy ex
• ceptions.

&

• ExperienceDiploma or Bachelor’s Degree
• preferred.2+ years of experience in luxury retail, jewelry, watches, fashion, hospitality, or premium customer service env
• ironments.Previous sales experience in a client-fa
• cing role.Fluency in English; Arabic is
• preferred.Knowledge of CRM systems and Microsoft Office is an
• advantage.

C

• ompetenciesBehavioral C
• ompetenciesC
• lient FocusCommunica
• tion SkillsRelationsh
• ip BuildingProf
• essionalismAttentio
• n to Det
• ailTeamworkSa
• les MindsetTechnical C
• ompetenciesLuxury Sales
• TechniquesClientelin
• g & CRMProduct P
• resentationRetail
• OperationsInventor
• y AwarenessBrand S
• torytelling

Working R

• elations
• hipsInternalStore/Bout
• ique ManagerAssistant Manager

• / SupervisorSenior Sal

• es Executiv
• eRetail TeamB
• rand Man
• agerExt
• ernalClientsV

• IP CustomersMall Management (wh

• en required)External Event Partners (wh
• en assigned)

K

• ey ChallengesAchieving ambitious sales targets in a highly competitive l
• uxury market.Building long-term relationships with high-net-w
• orth clients.Maintaining luxury service standards during peak busi
• ness periods.Balancing sales performance with exceptional custome
• r experience.Keeping client portfolios active
• and engaged.