Sales Executive
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Key skills for this role
About the Role
Role Description: Assist customers by providing product information, recommendations, and personalized service to enhance the overall shopping experience. Achieve individual and store sales targets through effective sales techniques and customer relationship management.
Key Skills for This Role
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Role Description
- :
- Assist customers by providing product information, recommendations, and personalized service to enhance the overall shopping experience.
- Achieve individual and store sales targets through effective sales techniques and customer relationship management.
- Manage the complete sales process, including customer engagement, lead generation, sales conversion, billing, and after-sales support.
- Maintain comprehensive knowledge of products, promotions, pricing, and company policies.
- Ensure merchandise is displayed attractively and in accordance with company standards.
- Maintain high standards of store presentation, cleanliness, and hygiene at all times.
- Accurately update customer records, sales transactions, and other relevant information in the CRM or sales management system.
- Prepare and submit regular sales reports and performance updates as required by management.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Support marketing and promotional campaigns to increase customer engagement and sales.
- Collaborate effectively with store management and cross-functional teams to ensure smooth store operations and achievement of business objectives.
- Adhere to company policies, procedures, and customer service standards while representing the brand professionally.
Qualifications
- Proven sales skills, including prospecting, customer engagement, negotiation, and closing deals in a retail or luxury goods environment.
- Strong customer service abilities, with a focus on relationship building, active listening, and delivering personalized service to diverse client profiles.
- Business and commercial acumen, including comfort with sales targets, basic financial understanding (margins, discounts, upselling), and reporting.
- Communication and interpersonal skills, including clear spoken and written English; additional languages commonly used in the region are an advantage.
- Organizational skills, such as managing multiple customers at once, maintaining accurate records, and following structured sales processes.
- Prior experience in jewelry, luxury retail, or high-end consumer products is highly preferred; knowledge of gemstones, precious metals, or certification standards is an advantage.
- Ability to work on-site in Dubai, including flexibility to work shifts, weekends, and peak retail seasons as required.
- Minimum of a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is an advantage.
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