Sales Engineer - Elevators | Al Futtaim Engineering | Al Futtaim Contracting
Skills
About This Role
178268
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role
The Sales Engineer for the Elevator division is a dynamic role focused on driving the sales initiatives within the organization.
Key responsibilities
include identifying potential clients, understanding their needs, and presenting customized solutions to meet these requirements.
The individual will close sales, ensuring alignment with company goals, and maintain robust relationships with clients to achieve customer satisfaction and service excellence.
Collaborating with technical and operations teams is essential to ensure successful project delivery and fostering long-term client relationships.
Achieving specific sales targets and contributing to the financial success of the division forms a critical part of the role.
Sales & Business Development
- Identify and target new business opportunities in the Elevator/Escalator industry.
- Develop and maintain a robust pipeline of prospective clients through lead generation, networking, and market research.
- Qualify leads, conduct site visits, and prepare proposals tailored to clients' requirements for new elevators and annual maintenance.
- Close sales by negotiating contracts, ensuring terms align with company objectives.
Customer Relationship Management
- Build and maintain strong relationships with existing and potential clients.
- Serve as the primary point of contact for clients, ensuring satisfaction and resolving any issues that arise.
- Conduct regular follow-ups with clients to assess satisfaction levels and identify opportunities for additional services.
Product and Service Knowledge
- Stay up to date with the latest trends and technologies in the Elevator industry.
- Effectively communicate the technical aspects and benefits of the company’s services to non-technical clients.
- Collaborate with technical and operations teams to customize service offerings that meet client needs.
- Proposal and Presentation
- Prepare and deliver compelling sales presentations and proposals to clients.
- Conduct detailed discussions to understand customer requirements and translate them into effective solutions.
- Provide accurate quotations and timelines to clients while ensuring profitability and project feasibility.
Market Analysis and Reporting
- Monitor and analyze industry trends, competitor activities, and market conditions.
- Report on sales activities, pipeline status, and revenue forecasts.
- Provide feedback on customer needs, concerns, and potential new service offerings to the company.
Project Coordination and Handover
- Coordinate with internal teams to ensure smooth project handover from sales to operations.
- Assist in setting up contracts and service level agreements (SLAs) with clients.
Required Skills To Be Successful
- Excellent communication, presentation, and negotiation skills.
- Ability to build and maintain strong customer relationships.
- Strong organizational and problem-solving abilities.
- In-depth knowledge of local regulations and standards in the Elevator field.
What Qualifies You For The Role
- Bachelor's degree in Engineering (Electrical/Mechanical).
- 7-10 years of sales and business development experience in the Elevator/Escalator industry.
- Valid Qatar driving license and experience in the Qatar market.
- Proficient in MS Office with strong negotiation, communication, and customer relationship skills.
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others.
The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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