Sales Director - UAE

Job Summary

Commercial Leadership

• Own and manage a significant portfolio of existing customers, ensuring revenue growth, retention, and profitability.
• Develop and execute sales strategies to achieve annual revenue and gross profit targets.
• Drive cross-selling and upselling opportunities across the full DP World Logistics service portfolio.
• Build and maintain a healthy pipeline of opportunities through proactive business development activities.
• Lead strategic customer engagement and contract negotiations for key accounts.

Business Development

• Identify and secure new business opportunities across target industry sectors.
• Develop relationships with decision-makers, procurement teams, and senior stakeholders within customer organizations.
• Leverage market intelligence to identify emerging opportunities and competitive threats.
• Collaborate with Solutions Design, Operations, Freight Forwarding, and Contract Logistics teams to develop compelling customer solutions.

Customer Relationship Management

• Establish trusted advisor relationships with existing and prospective customers.
• Lead executive-level customer reviews and business development discussions.
• Ensure high levels of customer satisfaction and retention through proactive account management.
• Resolve complex commercial issues and escalations where required.

Commercial Governance

• Ensure accurate forecasting and pipeline management through CRM tools.
• Maintain visibility of sales performance, opportunities, and market developments.
• Ensure compliance with company commercial policies, pricing governance, and approval processes.
• Support tender submissions, RFQs, and contract negotiations.

Leadership & Collaboration

• Lead, manage and develop a team of field sales professionals, setting clear objectives, monitoring performance, providing coaching and feedback, and fostering a high-performance, customer-focused sales culture.
• Drive employee engagement, succession planning and capability development to build a strong sales talent pipeline and support business growth.
• Conduct regular performance reviews, pipeline reviews and one-to-one coaching sessions to maximise productivity and commercial effectiveness.
• Partner with HR on recruitment, talent development, performance management and succession planning to ensure the team has the capability required to achieve business objectives.
• Work closely with operational and functional teams to ensure successful implementation and delivery of customer solutions.

Essential

• Bachelor's degree in Business, Supply Chain, Logistics, Commerce, or a related field.
• Valid UAE driving licence.

Desirable

• Postgraduate qualification in Business or Supply Chain Management.

Experience

• Minimum 10–15 years of commercial experience within logistics and supply chain solutions.
• Proven success managing and growing a substantial Book of Business within the UAE market.
• Demonstrated experience selling integrated logistics solutions including:

6. Value-Added Logistics Services

• Strong network of customer relationships across the UAE logistics market.
• Experience leading complex commercial negotiations and strategic account management activities.
• Track record of achieving and exceeding revenue and profitability targets.