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Sales Customer Success Representative

Lexlegis AI
Maharashtra, IND
Full-time
Onsite
Discovered 3 weeks ago
Customer SuccessOnboardingCustomer SupportUser TrainingCRMLegal Vocabulary

Full Job Posting

Role Overview

The Customer Success Representative is a full time, on site role based in Mumbai.

This person will make sure every customer in an assigned cluster uses Lexlegis.ai every day, and will report to the Manager – Customer Success.

The role is measured on percentage of active seats, backed by fast onboarding, renewal readiness, quick ticket resolution and high customer satisfaction.

Day to Day Responsibilities

  • Onboarding new accounts quickly and smoothly
  • Running user training sessions for lawyers, Chartered Accountants and court staff
  • Monitoring usage across an assigned cluster of accounts
  • Reaching out proactively to low adoption accounts before they become at risk
  • Handling first line queries personally and coordinating support escalations through to resolution
  • Retaining and growing revenue from the assigned customer base
  • Preparing renewal paperwork and flagging expansion signals to the manager
  • Keeping account health notes in the CRM up to date

Qualifications

  • 2 to 4 years of experience in software customer success, onboarding or support, with a high touch, high volume account load, or a law or commerce degree with 2 to 3 years in a customer facing role for legal or tax products
  • Comfort training lawyers, Chartered Accountants or court staff
  • Working legal and tax vocabulary
  • Empathy and follow through that customers notice
  • Clean CRM and ticket hygiene, every day
  • A graduate degree in any discipline

Good to Have

  • Experience supporting users of an AI, LLM or research product
  • Fluency in Marathi or Hindi as well as English

Company Description

Lexlegis.ai is India's AI powered legal intelligence platform, built for the legal and tax domains.

The platform is built on more than 14 million curated legal documents and draws on nearly 90 years of legal publishing heritage.

It blends advanced artificial intelligence with deep legal expertise to help lawyers, tax professionals and compliance teams research, draft and decide faster, with every answer traced back to its source.

Lexlegis.ai serves law firms, in house legal teams, tax teams, enterprises and government bodies that operate in complex regulatory environments.

What We Offer

  • Make an impact early. You will own your cluster, your customers and your results, from day one.
  • Work at the frontier. You will help lawyers and Chartered Accountants adopt Gen AI in their daily work.
  • Real influence. What you hear from users will go straight into the product roadmap.
  • Growth runway. You will have a clear path into account management and customer success leadership as we scale.

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