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indeed

Sales & Customer Service Executive

SMS GROUP OF COMPANIES
Dubai, UAE
fulltime
Entry
AED 2,500/month
Today
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
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Key skills for this role

Customer SupportClient RelationsComplaint Resolution
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Sales Customer Executive

  • Managed a high volume of incoming customer calls and inquiries.
  • Generated sales leads and converted customer inquiries into service bookings.
  • Provided accurate, valid, and complete information about services using the appropriate tools and systems.
  • Achieved individual sales and customer service targets while maintaining call handling standards.
  • Handled customer complaints professionally, provided appropriate solutions, and followed up to ensure customer satisfaction.
  • Built and maintained strong customer relationships through excellent communication and negotiation skills.
  • Promoted additional services and identified upselling opportunities to increase sales.
  • Followed company communication procedures, guidelines, and policies to deliver exceptional customer service.

Qualifications

  • 1–2 years of Customer Service and Sales experience in the UAE.
  • Fluent in English with excellent verbal and written communication skills.
  • Strong negotiation, sales, and customer relationship management skills.
  • Ability to work under pressure and meet sales targets.

Location:** Dubai, UAE

  • Ability to Commute/Relocate
  • Dubai: Reliably commute or plan to relocate before starting work (Preferred)

Experience

  • Customer Service & Sales: 1–2 years (Preferred)
  • Pay: AED2,500.00 - AED3,000.00 per month

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