Sales & Customer Service Adviser

We have exciting Customer Service and Sales role opportunity; we offer full training and are looking for people with a passion for great customer service.

Introduction to NFU Mutual NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. About the Agency As a local agency of NFU Mutual. we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

Due to internal promotions and expansion, an opportunity for an additional Sales & Customer Service Adviser has arisen within the North Somerset and Chew Valley Agency, based in Bishop Sutton.

As a member of our Sales and Service Team, you will help customers make changes midterm to their existing policies for all personal and motor lines of insurance, along with managing and directing calls and correspondence; process and manage accounting transactions. You will also take incoming requests for home and motor insurance quotations, selling our award-winning insurance, introduce our financial service provision and intimating household claims. Full training will be provided; we will support your success every step of the way.

To be successful in our Sales & Customer Service Adviser role you will need: • Insurance experience preferable • Confident telephone manner with customer service experience • Comfortable working with IT • Experience of working in an office environment. • A willingness to learn. • Excellent communication skills • Ideally, you will live within an hour of our agency office in Bishop Sutton BS39 5XP.

We pride ourselves in the development of our team. Our culture is one of professionalism, fairness, and support. We consider our team to be our greatest asset and as such encourage development within your role. We commit to providing a working environment which is built on mutual respect, where our team and the business can succeed. We actively encourage CII (Chartered Insurance Institute) training, alongside NFU Mutual learning and development. We also have an open-minded approach to wider training for personal advancement.