Sales & Customer Executive

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and bu sinesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Sales & Customer Executive looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Make regular, proactive contact with introducers to build trust, strengthen lender relationships and grow lending volumes of the required quality.

Provide ad hoc quotations and explain relevant product and process requirements clearly.

Use customer feedback to support enhancements to products, processes and the overall customer journey.

Monitor and manage introducer and customer pipelines, prioritising activity and escalating barriers promptly.

Maintain daily contact with Underwriting and Business Support to support agreed service standards and progress applications.

What you’ll bring to the team

Essential criteria

Excellent verbal and written communication skills, with the ability to adapt communication for customers, introducers and internal stakeholders.

A strong customer-service mindset and commitment to fair, good customer outcomes.

Ability to build relationships, influence, persuade and negotiate professionally.

Target-focused, resilient and able to respond positively to rejection or changing priorities.

Organised and disciplined, with effective time management and the ability to manage activity across two teams.

Flexible and calm under pressure .

Able to use initiative, solve problems, analyse information and work collaboratively.

Business awareness and knowledge of the vehicle finance industry.

Basic underwriting awareness and the ability to understand and assess financial information.

Awareness and understanding of the relevant regulatory framework and conduct-risk requirements.

Computer literate, able to learn new systems quickly and maintain high-quality records.

Incentive: Quarterly

Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave

Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate

Profit Related Pay: We share some of our annual profit with our eligible employees

Pension Plan: We contribute up to 10% of your annual salary towards your pension

Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment

Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more

Volunteering Day: Contribute to causes you care about with one volunteering day per year

Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.