Sales Coordinator/ Telesales
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Key skills for this role
About the Role
* Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material * Overseeing urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events * Handling orders by phone, email, or mail and checking the orders have the correct pri
Key Skills for This Role
Full Job Posting
Overview
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material
- Overseeing urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
- Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department
Requirements
- Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;
- Good computer skills (MS Office)
- Proficiency in English
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication
- BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset
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