Sales Coordinator

Overview

Key Responsibilities

• Prepare and submit competitive quotations for air, sea, land, intermodal, and breakbulk freight services in line with customer requirements
• Coordinate with pricing, operations, and carriers to obtain the most competitive and commercially viable rates
• Support Business Development Managers in opportunity development, proposal preparation, and client engagement activities
• Maintain and regularly update customer records, sales pipelines, and reporting tools to ensure data accuracy and visibility
• Proactively follow up on inquiries, quotations, and client feedback to maximize conversion and customer satisfaction
• Ensure timely and professional responses to client requests while building and maintaining strong customer relationships
• Support the onboarding of new clients, including documentation, compliance requirements, and system setup
• Coordinate closely with the operations team to ensure smooth execution of shipments in line with agreed terms
• Ensure all quotations and transactions are accurate and compliant with company policies, contractual requirements, and Incoterms
• Maintain up-to-date and accurate information in CRM and relevant internal systems
• Contribute to the achievement of team sales targets and KPIs, including response time, quote conversion, and service delivery standards
• Identify key decision-makers, screen opportunities, and prioritize leads in alignment with company strategy
• Support timely collection of payments from assigned clients in coordination with sales and finance teams
• Skills, knowledge, and expertise:
• Bachelor’s degree in Logistics, Business Administration, Engineering, or a related field
• 1–3 years of relevant experience in the freight forwarding or logistics industry
• Basic understanding of shipping terms (Incoterms) and the freight forwarding industry
• Strong communication, coordination, and interpersonal skills
• Proficiency in MS Excel and CRM systems; familiarity with freight forwarding systems (e.g., CargoWise) is an advantage
• Ability to manage multiple tasks, prioritize effectively, and work under pressure in a fast-paced environment
• Strong attention to detail with a proactive problem-solving approach
• Team-oriented mindset with good organizational and time management skills
• Persuasive and solution-driven personality with a customer-focused approach
• Ability to monitor market trends, competitor activities, and customer requirements to support commercial decisions
• What makes us the ideal choice?
• A family-owned company established in 1924, has evolved into a leading global specialist in project freight forwarding.
• Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments.
• Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets.
• We take pride in our commitment to employees, offering opportunities for long-term career growth, hybrid work arrangements, and flexible scheduling options.
• We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history.
• We value diversity and welcome all applications - regardless of gender, nationality, ethnic or social origin, religion, disability, age and sexual orientation.

Arpitha Bairapatna Giriyappa