Sales & Client Support VP

Role overview

Sales, clients, and trade support

• Support the London Sales team and ensure accurate system representation of Global Markets-originated transactions.
• Fulfil associated regulatory reporting obligations and build relationships with Sales teams to stay connected to business activity and client pipeline.
• Respond to transaction queries and build relationships with internal and external clients.
• Manage the post-trade lifecycle from pre-matching to settlement, including T+1 activity.
• Coordinate settlement and confirmation queries and bridge Paris-centralized back-office operations.

Collaboration and operational controls

• Cross-train across asset classes to cover the operational needs of the client-support team.
• Collaborate with Front Office and Sales desks in Dubai, London, Paris, and Milan and with Operations teams across regions.
• Respond to requests from Risk, Compliance, Audit, Technology, and other departments.
• Resolve outstanding issues, reinforce internal controls and reconciliations, mitigate operational risk, and support client satisfaction.
• Support new business lines and initiatives, including transaction onboarding through internal governance processes.

Required profile

• Sound understanding of trade processes, post-trade events, and operational controls; detailed back-office process knowledge is essential.
• Familiarity with financial products, including securities and derivatives, and knowledge of client expectations and related trade processes.
• Effective communication and relationship-building across Sales, Operations, IT, management, clients, and geographically distributed colleagues.
• Ability to resolve conflicts and de-escalate difficult situations.
• Meticulous attention to detail, a control-oriented approach, and ability to manage the complete post-trade lifecycle.

Role context